Frequently Asked Questions
Everything you need to know about shopping with Sub Zero.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Sub Zero is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to minimize our environmental footprint.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we can no longer make changes.